Prioritizing Consumer Rights in ESG: How Principle 9 is Shaping Responsible Business in India
In an era where digital interactions dominate business and consumer relationships, sustainability reporting is evolving to address new-age challenges. The latest October 2024 ESG Newsletter by CNK & Associates LLP shines a spotlight on Principle 9 of the Business Responsibility and Sustainability Report (BRSR)—a pivotal standard focused on consumer rights, data protection, and grievance redressal mechanisms.
As organizations increasingly face risks like data breaches, misinformation, and consumer dissatisfaction, Principle 9 ensures companies act responsibly by enhancing transparency, cybersecurity frameworks, and customer education. The newsletter also explores how digital tools are revolutionizing ESG compliance—from real-time analytics and risk prediction to carbon footprint tracking and automated reporting.
Highlights include case studies from leading firms like Asian Paints, ITC, and Reliance, and insights into India’s cybersecurity laws including the Digital Personal Data Protection Act, 2023. This comprehensive update reinforces the growing intersection of technology, regulatory compliance, and sustainable business practices.
